Privacy Policy

1. Information We Collect

1st Quality Restoration may collect the following types of information:

• Name
• Phone number
• Email address
• Service address
• Information submitted through contact forms on our website
• Communications via phone calls and SMS messages
• Website usage data collected through Google Analytics

We do not knowingly collect sensitive personal data such as financial account numbers, Social Security numbers, or health information through this website.

2. How Information Is Collected

We collect information through the following methods:

• Contact forms submitted on our website
• Phone calls made to our business
• SMS communications
• Automatic tracking through Google Analytics when you visit our website

3. How We Use Information

We use the information we collect for the following purposes:

• To respond to inquiries and requests submitted through our website or by phone
• To provide quotes and schedule services
• To communicate with you regarding your service appointments and follow ups
• To provide customer support
• To send SMS communications, including service related messages and marketing messages with your consent
• To improve website performance and user experience

4. SMS Communications and A2P Compliance

By providing your phone number and opting in, you consent to receive SMS messages from 1st Quality Restoration. SMS consent is not a condition of purchase.

Types of messages you may receive include:

• Service related messages such as appointment confirmations, reminders, and follow ups
• Marketing and promotional messages such as special offers and seasonal promotions (with your consent)

You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at (964) 214-4559.

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

Carriers are not liable for delayed or undelivered messages.

Your phone number and SMS consent will never be sold, rented, or shared with third parties for marketing purposes.

5. Data Sharing

1st Quality Restoration does not sell your personal information to third parties.

We may share limited information with trusted service providers who assist in operating our business, including:

• Webflow for website hosting and management
• GoHighLevel for customer communications and scheduling
• Google Analytics for website usage tracking and performance improvement

These providers are required to safeguard your data and may only use it to perform services on our behalf.

Your phone number and SMS consent are never shared with third parties for their own marketing purposes.

6. Cookies and Analytics

Our website uses Google Analytics to collect anonymous data about how visitors interact with our site. This may include pages visited, time spent on the site, referral sources, and general location data.

Cookies are used for essential website functionality and analytics purposes only. We do not use advertising cookies, retargeting pixels, or cross site remarketing tools.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by applicable law. When information is no longer needed, it is securely deleted or anonymized.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information, where legally permitted

Florida residents may have additional rights under applicable state privacy laws. To exercise any of these rights, please contact us using the information provided below.

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third party sites you visit.

11. Children's Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

12. Changes to This Policy

1st Quality Restoration reserves the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with an updated "Last updated" date. Continued use of this website after changes are posted constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions about this Privacy Policy, you may contact us:

1st Quality Restoration
Email: geiselaj1@gmail.com
Phone: (964) 214-4559